Custom packaging FAQ

Most styles start at 100 units, including mailer, shipping, rigid, magnetic, two-piece and drawer boxes. Paperboard cartons (tuck end, auto-lock bottom, sleeves) start at 250 units because they are printed on larger presses. Pouches and some specialty formats have higher minimums. Each product page lists its minimum.

Request a quote with your box style, size, material, print, finishes and quantity. After you accept it, we send a dieline, check your artwork, send a proof and start production after you approve and pay. See how it works.

Yes. Different designs in the same style and size can often share setup. Different sizes or styles are quoted as separate line items.

We focus on custom sizes and printing. Plain boxes in custom sizes are available from 100 units when you need an exact fit without print.

Yes. Send your previous order number and quantity. Reorders are faster because dielines, artwork and setup already exist. The Reorder Program locks pricing for 12 months.

It depends on style, size, material, print, finishes and quantity. Estimated prices for every style are on our pricing page and each product page; your quote confirms the exact price.

Setup (plates, dies and machine make-ready) is a fixed cost spread over every unit. More units means less setup per box.

Yes, delivery within the contiguous US is included in estimates and quotes. Alaska, Hawaii, remote areas and expedited freight are quoted separately.

PayPal, credit and debit cards (processed by Stripe), Wise and bank transfer. Other methods can be arranged on request. Payment links or bank details are sent with your invoice, and terms are confirmed in your quote; production usually starts after payment in full or an agreed deposit. We never ask for card details by email, chat or phone.

No. Setup, dielines, artwork checks and proofs are included. Optional extras such as printed samples, rush production or special delivery are quoted upfront.

Yes, free, for your exact style and size. You can also generate one instantly with our Dieline Generator.

Vector PDF, AI, EPS and SVG are best. High-resolution PSD, TIFF, PNG and JPG work for images. See our artwork guidelines.

Yes. Send your logo, colors and ideas. Simple layouts are included with your order; extensive custom illustration and brand design are quoted separately.

We print in CMYK and can match Pantone spot colors. Screens cannot show exact print color, so supply Pantone references for brand colors and consider a printed sample for color-critical work.

Bleed is artwork that extends past the cut line (usually 1/8 in) so no white edge shows if the cut shifts slightly. Keep important text inside the safe zone, 1/8 in inside the fold and cut lines.

Yes. Every file gets a free check for resolution, bleed, safe zones, color mode, fonts and finish layers before the proof.

Always. You receive a digital proof and 3D preview. Nothing prints until you approve in writing.

Yes: a sample kit of stock styles and finishes, a plain structural sample in your size, or a printed pre-production sample. See samples.

As many as you need before approval.

Typically 10–14 business days after proof approval for corrugated boxes, cartons and pouches, and 12–16 business days for rigid, magnetic and two-piece boxes. Accessories are often faster.

Usually 3–7 business days within the contiguous US after production, with tracking.

Sometimes, depending on style, finishes and current capacity. Tell us your in-hand date when you request a quote.

Corrugated and paperboard boxes ship flat to save space and are folded in seconds. Rigid boxes ship assembled.

We work with a vetted network of packaging manufacturers and match each order to the partner best suited to its structure and material. Our team manages specification, proofing, quality checks and delivery across the contiguous US.

Our service is designed for brands receiving packaging in the United States. Contact us about other destinations.

Corrugated has a fluted middle layer between liners, making it strong for shipping. Paperboard is a single solid sheet used for retail cartons. See the materials guide.

E-flute 32 ECT suits most e-commerce mailers under about 10 lb. Heavier products need B- or C-flute, 44 ECT or double-wall. Check stacking with the Box Strength Calculator.

We can supply food-contact materials and coatings for direct food contact on request. Tell us whether food touches the packaging so we specify suitable materials.

Report it with photos under our reprint guarantee. If there is a production defect or the boxes do not match your approved proof, we reprint or refund.

Most of our corrugated and paperboard packaging is recyclable in curbside programs across the US. Plastic laminations, magnets, foam and plastic windows can affect recyclability; we flag these when you choose them.

Yes. Many corrugated and paperboard grades contain recycled fiber. Ask for recycled options in your quote.

We recommend specific, accurate claims instead, in line with the FTC Green Guides: for example "Made with recycled fiber. Please recycle." See our sustainability page.

No. An account lets you save 3D designs and quotes, join the community and download resources.

A membership that includes all digital products, artwork pre-flight on every file, same-business-day quotes and member pricing. See plans.

Members and the CustomPacka team. Staff answers are marked so you know who you are hearing from.