The fastest way to get what you need
| You want to… | Best route |
|---|---|
| Price a new project | Quote form: we get every detail first time |
| Design a box and price it now | 3D Box Builder → Quote this design |
| Feel materials and finishes | Request samples |
| Ask a quick packaging question | Ask Packa, our assistant (bottom right) |
| Ask other brands | The community |
| Check an existing order | Email with your order or quote number |
| Report a problem with an order | Email photos and your order number; see the reprint guarantee |
What to include in your message
To get a useful answer in one reply, tell us:
- What you sell and how it ships (parcel, retail shelf, freight)
- Product dimensions and weight, or the box size you have in mind
- Quantity, or two or three quantities to compare
- Look and feel: print, finishes, references you like
- Deadline and delivery ZIP code
- Artwork if you have it (attach files up to 25 MB)
Response times
We reply to messages within one business day, and most quotes go out within one business day. Pro members get same-business-day quotes.
Privacy
Your details are used only to answer your request and manage your order. We never sell your information. See our privacy policy.
Frequently asked questions
What is the best way to contact you?
For a new project, the quote form. For questions, email hello@custompacka.ing, WhatsApp, or the contact form above.
Can I call you?
We handle most requests by email and WhatsApp so you have everything in writing, including specifications and proofs. If you prefer a call, ask in your message and we will arrange one.
Do you have a showroom?
We work online with brands across the United States. Order a sample kit to see and feel our materials and finishes.
